David Warsh wants you to imagine an office worker hunched over his computer. “Then comes a little chuckle,” he wrote in the Washington Post. “A rapid-fire series of keystrokes. He hits the send button, and the scene is repeated by another manager across the room.” It sounds like a day in the life of the modern employee, one who spends hours on Slack, HipChat, or any number of work-sanctioned group chat platforms to procrastinate with office mates. But the article is from 1991, and those workers aren’t chatting; they’re emailing.
When email first entered offices, people liked it for the same reason workers love office chat: It provided entertainment under the guise of productivity. “It’s fun to share secrets, tell jokes, flirt, complain about fellow workers’ peccadilloes,” wrote Warsh. As it did with email, though, our love of group chat will eventually morph into loathing. Read more...
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